This agreement is between {companyname} and {client_company}, the Client.
Client is retaining Creation Web Solutions Ltd as a provider of website management services. Client agrees to the charge of £60.00 per month in exchange for Services Included in This Agreement. Services not considered “standard website management” are subject to be charged at a regular hourly rate of £20; such services are not included in this contract. Total hours of work to manage website are 5 hours per month. If work exceeds this amount, then the client will be charged £25 per hour for the additional work.
Creation Web Solutions Ltd will not commence with any work on the website without the clients prior consent either verbal or written. Creation Web Solutions Ltd will inform the client, making them fully aware if the work incurs any charges.
Services Included in This Agreement
- Edit, revise, update or create new text content.
- Create minor graphic elements
- Consultation on use of website’s Content Management System (“CMS”) (WordPress).
- On-page Search Engine Optimization (“SEO”).
- Regular monitoring and updating of CMS, associated assets, and website links.
- Ensuring compatibility of updates with current website layout.*
- Monthly website and database backups.
- Monitoring website downtime
- Liaising with the hosting company to sort out the situation as quickly as possible.
*Regular software updates contribute to website security. Some website assets (e.g. WordPress plugins or themes) may become incompatible with those updates, requiring work not included here to maintain compatibility if desired/needed. Creation Web Solutions Ltd will notify the Client in advance of such updates.
Services Excluded in This Agreement
- Graphic / User Interface Design
- Website Code Development
- Code editing equalling more than 50% change to given document or web page.
- CMS design or integration including but not limited to blogs, shopping carts and web forums.
Total Agreement
Creation Web Solutions Ltd shall provide Client with Services Included in This Agreement on a year-to-year basis. The contract will be paid on a Yearly Basis with payment due upon receipt of invoice sent at the beginning of each year.
During the duration of this contract, the Client agrees that Creation Web Solutions Ltd will be the sole provider of management services for the web site, and no other party will have access to or rights to change the web site. If a party other than Creation Web Solutions Ltd makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above. Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY CREATION WEB SOLUTIONS LTD.
Deadlines & Deliverables
Creation Web Solutions Ltd will respond to all management requests from Client within 48 hours on during normal business days, via email, phone or support ticket, with a confirmation that the request was received, and an estimated completion date for each action item in the request.
Creation Web Solutions Ltd will adhere to quoted deadlines for deliverables in the management requests at all possible costs. In the event that Creation Web Solutions Ltd has any issues in delivering on a quoted deadline, Client will be notified via email or telephone with an explanation for any delays.
Additional Services
Any revisions, additions, or redesign requests not specified in this document shall be considered “additional” and will require separate agreement and payment. Creation Web Solutions Ltd shall advise Client on any requested work that falls within these bounds.
Cancellation/Termination
Upon cancellation, please make your request to us via email or telephone. We require a 14 day notice period from the client of cancellation before the end of the current contract month. If less than 14 days is remaining on contract, the next month will be billed and be fully payable by the client. If paid on a yearly basis, we require a notice of cancellation within 14 days of the contract start date.
All updates and content will remain on the clients website and will remain the legal property of the client.
Applicable Law
This Contract shall be governed by and construed in accordance with the laws of England and Wales
Authorization
Client hereby authorizes Creation Web Solutions Ltd to access their web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider. Providing active user information username/password for database.
By signing this contract, you hereby accept all the content within this agreement & our terms and conditions which can be found at https://creationweb.uk/terms-conditions/