Acceptable Use Policy

General Prohibitions

You shall not use our website, systems, network or any of our services for any of the following:

• In any way that breaches any applicable local, national or international law or regulation
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• For the purpose of harming or attempting to cause harm to others
• To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards as set out in this policy
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You Agree

By using our services, you agree:

• Not to reproduce, duplicate, copy or resell any part of our website and/or our Services in contravention of the provisions of our Terms and Conditions
• Not to access without authority, interfere with, damage or disrupt:
  • Any part of our website, systems or networks
  • Any equipment or network on which our site is stored or which you have access to as part of the receipt of our Services
  • Any software used in the provision of our website and/or Services
  • Any equipment or network or software owned or used by any third party

Server Resources and Network Usage

On accounts where resources are shared including but not limited to cPanel hosting, Windows hosting and reseller hosting, these operate under a fair use policy.

Where resource limits are not specified or are listed as unlimited within the account specification, then fair use will apply.

Fair use means that any single site can use as much resources as are available as long as that usage does not adversely affect the performance of other sites hosted upon the same server.

While extremely rare, it is at our sole discretion to determine whether a website is deemed to be using excessive resources. If a site is deemed to be doing so, we will recommend remedial action which may include:

• The option to reduce your resource usage through the modification of your application (for example if the cause is through malware infection or poor code)
• Upgrade to a non-shared plan such as VPS or dedicated server (additional charges may apply)

If you choose not to take remedial action then the website or application will be disabled to prevent it adversely affecting other clients.

We reserve the right to shut down or remove any scripts that pose a potential security risk or which are deemed by us, and at our sole discretion, to be adversely affecting server performance or network integrity (for example scripts that have known security vulnerabilities).

Banned Content

The following applies to all content hosted on any of our services.

Content Must:

• Be accurate (where it states facts)
• Be genuinely held (where it states opinions)
• Comply with applicable law in the UK and in any country from or in which such content can be received or uploaded

The Following Content is Explicitly Banned:

Content that:

• Contains any material which is defamatory of any person
• Contains any material which is obscene, offensive, hateful or inflammatory
• Promotes sexually explicit material (unless we have given our explicit permission to use our services to provide adult content)
• Promotes violence
• Promotes any form of discrimination
• Infringes any copyright, or trade mark of any other person
• Is likely to deceive any person
• Is made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
• Promotes any illegal activity
• Is threatening in any way
• Harasses, upsets, annoys or causes alarm to another person
• Is used to impersonate any person, or to misrepresent your identity or affiliation with any organisation or person
• Gives the impression that it has emanated from us, if this is not the case
• Advocates, promotes or assists any unlawful act
• Contains viruses, worms, Trojans or other malicious components
• Contains Warez, which includes but is not limited to pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. Also includes any sites which provide links or 'how to' information about such material
• Contains proxy software
• Contains IRC Hosts
• Uses BitTorrent software (may not be used on any of our services due to wide scale abuse)
• Has the potential to cause us adverse publicity

Email

You agree and understand that the sending of unsolicited email (spam) is strictly prohibited and may result in the suspension and/or termination of your account.

Where we provide you with a mail service, the following rate limits apply so as to prevent blacklisting of our IP addresses and excessive resource usage:

• 300 outgoing emails sent per hour on Shared or Reseller Hosting
• 500 outgoing emails sent per hour on VPS Hosting
• 3000 outgoing emails sent per hour on Cloud Servers
• 3600 outgoing emails may be sent per hour on Dedicated Hosting

No malicious emails may be sent, including but not limited to "mail bombing" (bombarding a site with a large volume of email) and "trolling" (posting extreme messages to provoke a negative response).

If, as a result of a breach of this clause, we have to undertake any action, including but not limited to removing mass emails from our systems or dealing with any user complaints, we reserve the right to charge you at our engineers' hourly rate for time spent.

AUP Breaches

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site or our services. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the Terms and Conditions, and may result in our taking all or any of the following actions:

• Remove infringing content from any website hosted by us without notice to you
• Immediate, temporary or permanent withdrawal of your right to use our site and/or our services
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site or any site hosted by us
• Issuing of a warning to you
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

Responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Where we become aware of any issue related to the content or your use of our Services which could have an adverse impact on our network, systems or other customers of ours, we reserve the right to immediately suspend or deactivate the services and your Account. Where reasonably possible we shall inform you of such action before it is taken.

If we receive any takedown notices in respect of copyright infringing content, we reserve the right to remove such content without notice to you, irrespective of whether such takedown notice is valid.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Contact Information

If you have any questions about this Acceptable Use Policy, please contact us: